FAQs

So-Mine FAQ’s

Where are So-Mine products sold?
So-Mine products are featured by many major US retailers, including Walmart, Office Depot, Staples, Big Lots, CVS, and Amazon. Most of our products are sold on a seasonal basis, so they may not be in stock in all stores at all times. Our dedicated sales team is working on getting our products in stores on a year round basis.

Can I purchase So-Mine products on-line?
Yes, some of our items are available on our site, Amazon, and other retailer sites.

How can I sell So-Mine products?
Wholesalers or retailers interested in selling our product can send an e-mail to customerservice@so-mine.net.

Does So-Mine make charitable contributions?
We currently support a variety of charities and review requests on a case by case basis.

What do I do with a defective product?
So-Mine stands behind the products that we sell. In most cases the retailers that sell our products have consumer friendly return policies. In the event that you have a defective product, you should return the product to the store where you purchased it.

Are So-Mine products reviewed on blogs?
We are not currently soliciting bloggers. We do seek reviews on products from time to time. Information can be submitted to customerservice@so-mine.net.

Product FAQ’s

Slick Erase

What writing instruments can be used on Slick Erase products?
Most ballpoint and gel pens work on Slick Erase products. Black ink or blue ink works the best. Some colored inks (especially reds or pinks) may leave a residue on the product. Do not use permanent markers.

How do you clean Slick Erase products?
Most Ink can be removed with a dry cloth, wet cloth or eraser. Slick Erase can even be cleaned in the sink with a mild liquid soap.

Strapz Shoe Laces

How to insert Strapz
Using your pair of shoes with your current laces, place the Strapz laces on your shoe to determine the optimal length that you will need to use. Remove your old laces. Start at the eyelet holes closest to the toe of the shoe. Insert the Strapz end through the eyelet and stretch to the opposite side. Continue upwards. Be creative – mix it up. Crisscross your laces. Crisscrossing can help adjust the length of your Strapz for a more custom fit.

What are Strapz shoe laces made of?
Strapz are made of silicone which has inherent stretch power. Silicone has the ability to stretch and then return to its original size and shape.

How many Strapz shoe laces in a pack?
Strapz shoe laces with Bonus Shoe Charms and Funky Strapz come with 14 laces, enough for one pair of shoes. There are 4 different length sizes within the pack (4 x-small, 4 small, 4 medium and 2 large).

The remaining Strapz shoe laces come with 18 laces, enough for one pair of shoes. There are 3 different length sizes in the pack (2 small, 6 medium, 10 large)

Do Strapz work with all kinds of shoes?
Strapz work in shoes with eyelet holes. The larger the eyelet hole in your shoe, the easier it will be to insert Strapz shoe laces. Grommet holes – piece of cake! Smaller holes will require a little more patience and tugging. Strapz do not work in shoes with loops.

How do I insert Strapz in shoes with really small eyelet holes?
Really small eyelet holes will require a little more patience and tugging power. Strapz are made of silicone, which has inherent stretch power. So go ahead a give it a tug – don’t be afraid to pull hard if needed. You can gently tug with tweezers, but be careful not to cut into the Strapz. Still struggling? You can try enlarging the holes in your shoes by inserting a pencil, screwdriver or chopstick in the eyelet hole to enlarge it slightly.

Once your Strapz are in place you are set to go – no need to tie your shoes again. We think the effort is well worth it.

Are Strapz available in different sizes?
Strapz are sold as packs with multiple lengths to fit a wide range of shoe sizes.

Do Strapz stretch?
Strapz can stretch up to twice their original length, and always revert to their original size.

Can Strapz get wet?
Yes! They are waterproof and can be cleaned with a mild liquid soap.

How can I adjust the tightness of Strapz?
Strapz stretch allowing you to custom fit them to your foot. As a result, your shoes are turned into slip-ons. Never tie your shoes again. Strapz can be crisscrossed to tighten the fit. Eyelet holes can be skipped as well.

Do Strapz need to be unfastened to take shoes on or off?
Strapz turn your shoes into slip-ons, so there is no need to fasten or unfasten them.

Do Strapz need to be used in all eyelet holes?
No. Use as many Strapz as you need for a comfortable fit. Skip some eyelets, crisscross Strapz, be creative and have fun!

Clip Watch

How do you set the time on the Clip Watch or the Fashion Bracelet Watch?
To set the time on your clip watch, pop the watch movement out of the silicone surround and follow the instructions below:
clip-watch

Setting Instructions PDF link

How do I replace the battery on the Clip Watch?
Please take the watch to a jewelry and watch repair store for battery replacement.

What size battery do the Clip Watch?
Replaceable LR41 button battery.

What is battery life of the Clip Watch?
Approximately one year from date of manufacture.

Slapwear Watch

Can I purchase So-Mine Slapwear watches?
We are sold out of Slapwear watches. This product has been retired and is no longer available for purchase.

Can I replace the battery in my Slapwear watch?
Slapwear watch batteries can be replaced. We suggest you take your watch to a jewelry and watch repair store for battery replacement. The replacement battery is a R626 button battery.

 

Privacy Policy

This privacy policy discloses the privacy practices for www.so-mine.net. This privacy policy applies solely to information collected by this web site.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 770-993-4696 or via email customerservice@so-mine.net.